Shop Policies

Communication Policy

By subscribing to Creations By Nina text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out. 

 

Refund Policy
Due to COVID, we do not except returns.

 

Shipping policy

2-3 weeks turnaround time. No Weekends or Holidays. Not held responsible for lost packages. These claims must be disputed thru your shipping carrier.

 

Shipping Delays 

We are not held responsible for shipping delays and they will not be eligible for refunds because your item didn't arrive in time. When a label is created it is out of our hands the same/ next business day. We are not responsible for items that get lost. You will need to file with the shipping carrier you choose to have your purchase shipped with. We try to insure each package gets scanned and continues moving. However we can only do so much when we don't have the item in our hands. If a package goes unscanned we have to wait 1-14 business days to ensure the package doesn't arrive unscanned before pushing for a refund. 

 

Damaged, Lost or Stolen Goods

Please note we are NOT responsible for any lost, stolen or damaged packages incurred by carrier.